Privacy Policy
Last updated: April 2026
Protecting your privacy is very important to us. With this in mind, we are providing this Privacy Policy (the "Policy") to explain our practices relating to the collection, use and disclosure of personal information that we receive through your interaction with our Website.
This Policy does not apply to any third-party website, services or applications, even if they are accessible through our Website. Please also note that unless we define a term in this Policy, all capitalised terms used in this Policy have the same meanings as in our Terms & Conditions.
Revisions to This Privacy Policy
We may revise this Policy from time to time. If we make any significant changes to this Policy, we will tell you by posting details of the changes on our website, and we will update the "Last Updated" date above so that you know when those changes applied.
In Brief
We collect and process information about you when you visit our website, use our contact form, or call, email or write to us. We collect the minimum amount of personal information that we need so that we can provide and improve our services and make sure that you are happy with our Website.
The way that we handle your personal information is described in this Policy and so we recommend that you read it in full.
Who This Policy Applies To
Depending on how we know you, we will collect different information, and for different reasons. This Policy applies to:
- Visitors to our Website; and
- People who contact us to find out more about us.
What Information We Collect and Why
Website Visitors
What we collect as you use the Website:
Like most websites, we use some automated data collection tools to collect certain information. This information includes:
- Log Data — data such as your device's Internet Protocol (IP) address, browser type and operating system, details of the webpage that you came to our website from, and information about how long you spend on our website, what you search for, or what you click on;
- Mobile Device Data — when you use our website on your mobile, your device sends us information such as your device's user settings, operating system, and the device ID;
- Location Information Data — when we collect your IP address, we may convert that information into an approximate geo-location.
We call all of the above information "Browser Data," because it is data we collect from everyone who interacts with our Website.
Why we collect it:
Browser Data is collected so that we can analyse how people use the Website, and so that we can use this information to customise, personalise and improve how our Website works. We use Cloudflare Web Analytics, which is a privacy-first analytics service that does not use cookies or track individual users across websites.
People Who Contact Us
What we collect:
When you get in touch with us via our contact form or by email, we will collect your contact information (your name, your email address, your company or organisation name) and information about your enquiry, along with any other information you provide to us.
We call all of the above "Enquiry Data."
Why we collect it:
We will collect, use and store Enquiry Data so we can manage any enquiries or issues you have about our services, including any questions you may have about how we collect, store and use your personal information. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes.
Any Other Information
Whatever our relationship with you, we may also collect and store information about you for the following additional reasons:
- To deal with any enquiries or issues you have about how we collect, store, and use your personal information, or any requests made by you for a copy of the information we hold about you;
- For internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies;
- To comply with any procedures, laws, and regulations which apply to us;
- To establish, exercise, or defend our legal rights.
We will not use your personal information in any way that is not set out above. If we need to use your information for anything else, then we will let you know first.
Our Legal Basis for Processing Your Information
To process your personal information, we need to have a "legal basis" to do so. We rely on the following legal bases:
- Consent — when you voluntarily submit your details via our contact form;
- Legitimate interests — to improve our website, understand usage patterns, and for customer services purposes;
- Legal obligation — where we are required to process data by law.
What Information We Do Not Collect
We do not collect sensitive personal information or special categories of personal data. This includes information about your health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership or biometric data.
Our website and our services are not directed at children under the age of 16, and we do not knowingly collect any information about children. If you are a child and we learn that we have accidentally obtained your personal information, we will delete it as soon as possible. Please contact us at hello@focus.coffee if you are aware that we may have accidentally collected personal information of a child.
How and When We Share the Information We Collect
We only share your personal information either within our company's group (where it is in our legitimate interest to do so for administrative and operational purposes), or in the following cases:
With Our Service Providers
We use third-party service providers to help administer and provide the Website. This means that these providers have access to your personal information but only to assist us. These include Cloudflare for hosting, security, and analytics.
With Companies as Part of Business Transactions
Information that we collect is one of our business assets. This means that, if we are bought by someone else (in, for example, a merger, acquisition or an asset sale), or our assets are bought if we go out of business, then your information may be disclosed or transferred to the third party buyer.
With Law Enforcement Agencies, or to Enforce Our Terms and Protect Our Business
We may have to disclose or share your personal information to comply with a legal obligation or a request from government or law enforcement officers as required to meet national security or enforcement requirements, or to prevent illegal activity.
Also, we may need to share your personal information to enforce our Terms & Conditions, or to respond to any claims or to protect ours or a third party's rights, or we may need to protect our rights, property or the safety of our staff and our customers.
Sharing Your Data Outside the European Economic Area (EEA)
We only transfer your personal information outside of the EEA in accordance with the GDPR. Our website is hosted on Cloudflare's global network, and your data may be processed in countries outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
How, and for How Long, We Keep Your Information
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
We aim to minimise the risk of your personal information being lost, stolen or misused. For this reason, we take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures.
When you provide personal information to us, it will go via the internet. Although we make every effort to protect your personal information, the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information provided to us via the internet and this is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorised access to it.
We are not responsible for the content of any hyperlinks to third-party websites that are found on our website. These websites have their own terms and conditions, and their own privacy policies, and you should read these carefully before providing any personal information to them.
How You Can Control the Information We Collect About You
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at hello@focus.coffee at any time.
- Right of access: You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation about whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the European Economic Area ("EEA").
- Right to update your information: You have a right to request an update to any of your personal information which is out of date or incorrect.
- Right to delete your information: You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details below.
- Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.
- Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
- Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
- Right to object: You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person's legitimate interest.
Getting in Touch and Resolving Complaints
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact hello@focus.coffee. We will look into it and try to resolve any issues.
In accordance with Article 77 of the General Data Protection Regulation, you may also make a complaint to the Information Commissioner's Office (in the UK), or the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.